Refund policy

Return & Refund Policy – Tinymoose Electronics Co. L.L.C

We want you to love your Tinymoose purchase. If you're not completely satisfied, here’s how returns and refunds work.

UAE Returns

Returns accepted within 14 days of delivery
Items must be unused, in their original packaging, and complete with all accessories
Return shipping is paid by the customer
You may use your own courier or request a return label from us

To initiate a return, email us at support@tinymoose.co with your order number and reason for return.

International Returns

Returns accepted within 14 days of delivery
Items must be unused, in original packaging, and resellable
Return shipping is the customer’s responsibility
If we provide a return label, the cost will be deducted from your refund (equal to your original shipping fee)

To start a return, email support@tinymoose.co with:

Your order number
Reason for return
A photo of the product (if defective)

Note: Returns must be approved before shipping. Items sent without prior authorization will not be accepted.

Return Address for All Returns

All approved returns must be shipped to the following address:

Aramex – Tinymoose Returns
Aramex Fulfillment Centre
Dubai Logistics City, Near Gate Number 4
DWC.PLOT WF-07
Dubai, United Arab Emirates

Return Eligibility

To be eligible for a return:

The item must be in the same condition as received — unused, with all tags, accessories, and original packaging
You must provide a receipt or proof of purchase

Damages & Issues

Please inspect your order upon delivery. Contact us immediately at support@tinymoose.co if your item is:

Defective or damaged
Incorrect (wrong item received)

We'll evaluate the issue and make it right.

Defective or Damaged Products

If your item arrived defective or damaged, you may return it within 14 days of receiving your order.
Include your order number, a clear description of the issue, and any relevant photos.
Returns must be approved by our support team before shipping.

Exceptions / Non-Returnable Items

We do not accept returns on:

Opened hygiene-sensitive items (e.g., earbuds)
Items marked as final sale
Gift cards
Returns requested after 14 days

If you're unsure whether your item is eligible, contact us before returning.

Exchanges

We currently do not support direct exchanges.
If you'd like a different item, please return your original purchase and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason.
Items must be in their original, unused condition with packaging and proof of purchase.

Refunds

Once we receive and inspect your return:

We will notify you if the refund is approved
If approved, a refund will be issued to your original payment method
Please allow up to 10 business days for your bank or payment provider to process the refund

If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@tinymoose.co.

Warranty

All Tinymoose products come with a 1-year limited warranty.
If your item develops a fault within 12 months of purchase, please contact our support team with proof of purchase and photos/videos of the issue.

Need Help?

Have a shipping or return question?
Reach out to us at support@tinymoose.co — we’re happy to assist.

This policy is issued by Tinymoose Electronics Co. L.L.C, a UAE-registered company headquartered at:

ALSAFI 1, Office no 204-36
Saih Shuaib 3rd, Dubai Industrial City
Al Marar, Dubai, United Arab Emirates