Refund policy

At TinyMoose, customer satisfaction is our top priority. While we are confident in the quality and design of our products, we understand that there may be occasions where a refund is necessary. Currently, TinyMoose products are exclusively available through Amazon and Noon.com. To ensure a smooth and hassle-free refund process, please follow the specific refund and return procedures outlined by these platforms. Below is a quick guide to help you navigate the process:

Amazon Refunds

If you purchased your TinyMoose product on Amazon:

• Log into your Amazon account and go to the Orders section.
• Locate your TinyMoose purchase and select the Return or Replace Items option.
• Follow the on-screen instructions to specify the reason for your return and whether you’d like a refund or replacement.
• Print the provided return label and send the product back as instructed.
• Once the product is received and inspected by Amazon, your refund will be processed according to their policy.

For detailed information, visit the Amazon Refund Policy.

Noon.com Refunds

If you purchased your TinyMoose product on Noon.com:

• Log into your Noon.com account and visit the Orders section.
• Select the TinyMoose item you’d like to return and choose the Return option.
• Provide the reason for the return and upload any required supporting documents if applicable.
• Pack the product securely and schedule a pickup or drop-off based on Noon’s return policy.
• Once the product is returned and reviewed, Noon will process your refund.

For more information, visit the Noon.com Refund Policy.

General Notes

• Refunds are subject to the specific return policies of Amazon and Noon.com, including any timelines or conditions they specify.
• Products must typically be returned in their original condition with all packaging and accessories intact.
• Shipping costs for returns may apply based on the platform’s terms.
• TinyMoose does not handle refunds or returns directly but is committed to ensuring that our customers are satisfied.

If you encounter any difficulties during the refund process, feel free to reach out to us. We’ll do our best to assist you within the scope of Amazon and Noon’s policies.

Contact Us:

For additional support, email us at support@tinymoose.com or message us on social media. Thank you for choosing TinyMoose!