Shipping policy

Shipping Policy – Tinymoose Electronics Co. L.L.C

At Tinymoose, we’re committed to delivering your order quickly and reliably — wherever you are in the world.

📦 Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays).
Once shipped, you will receive a confirmation email with tracking information.

🚚 Estimated Delivery Times

Zone 1 (UAE & Saudi Arabia): 1–2 business days
Zone 2 (GCC & Nearby Countries): 1–3 business days
Zone 3 (International): 2–5 business days

Note: Delivery times are estimates and may vary due to customs clearance or local courier delays.

🌍 Shipping Zones & Free Shipping Thresholds

Zone 1 – Saudi Arabia

Free shipping on orders of AED 99.95 and above
Orders below this amount will be charged based on live checkout rates

Zone 1 – United Arab Emirates

Free shipping on orders of AED 149.95 and above
Orders below this amount will be charged based on live checkout rates

Zone 2 – GCC & Nearby Countries

Countries: Bahrain, India, Kuwait, Lebanon, Oman, Pakistan, Qatar.
Free shipping on orders of AED 350.00 and above
Shipping charges apply for orders below this threshold

Zone 3 – International

Asia: Azerbaijan, Bangladesh, Cyprus, Georgia, Jordan, Malaysia, Singapore, Sri Lanka, Turkey
Middle East: Egypt
Europe: Austria, Belarus, Belgium, Denmark, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City
North America: United States
Free shipping on orders of AED 750.00 and above
Shipping is calculated at checkout for orders below this amount

🧾 Customs & Import Duties

International orders may be subject to local customs duties or import taxes.
These fees are not included in product or shipping prices and must be paid by the customer upon delivery.

📦 Undeliverable Packages

If a package is returned due to an incorrect address, failed delivery attempt, or customer refusal, we will contact you to arrange reshipment.
Additional shipping charges may apply.

🧾 Additional Fees

Note: Shipping prices exclude VAT and fuel surcharges, which may apply depending on Aramex’s final invoice.

🛡️ 1-Year Limited Warranty

All Tinymoose Electronics Co. L.L.C products come with a 1-year limited warranty covering manufacturing defects.
This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
For warranty claims, please email us at support@tinymoose.co with your order number and a description of the issue.

🤝 Need Help?

Have a shipping question?
Reach out to us at support@tinymoose.co — we’re happy to assist.

🏢 Company Information

This policy is issued by Tinymoose Electronics Co. L.L.C, a UAE-registered company headquartered at:
ALSAFI 1, Office no 204-36
Saih Shuaib 3rd, Dubai Industrial City
Al Marar, Dubai, United Arab Emirates