Shipping Policy

Where We Ship From

We fulfill orders from our international warehouse. Your order will ship from our international facility.

Shipping Regions

We currently ship to the following countries:

• North America: United States, Canada

• Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Slovakia, Slovenia

• Middle East & Asia-Pacific: United Arab Emirates, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, China, India, Philippines, Thailand, Vietnam, Taiwan, Russia

• Oceania: Australia, New Zealand
  

• South America: Brazil, Colombia

• Africa: South Africa

Shipping Fees

• Free Shipping: All listed countries except Australia.

• Australia: $5 flat-rate shipping fee.

Processing Time

1–2 business days to process and hand off your order to the carrier.

Business days are Monday–Saturday, excluding local and international holidays.

Delivery Timeframes

• Standard Tracked Shipping: 7–10 business days after dispatch.

• Delivery estimates begin after your order has been shipped (processing time is separate).

• Remote areas, customs inspections, severe weather, or peak seasons may add extra time.

Order Tracking

All orders include tracking.

Your tracking number will be emailed once your order ships and may take 24–48 hours to become active.

Track your parcel using the link in your shipping confirmation email.

We partner with trusted local carriers such as UPS, USPS, and UNIUNI (carrier may vary by destination).

Address Changes & Order Edits

If you need to update your shipping address or modify your order, contact us as soon as possible after purchase. Once an order has entered processing or shipped, changes may not be possible.

Customs, Duties & Taxes

Orders are shipped from our international warehouse. Customs authorities may inspect packages, and any duties or taxes—if assessed—are the buyer’s responsibility.

We cannot control customs processing times; delays caused by customs are outside our control. These however are extremely rare.

Undeliverable or Refused Packages

Packages returned due to an incorrect address, failure to pick up, or refusal of delivery may be refunded minus shipping costs once received back and inspected. Please see our Returns/Refund Policy for details.

Damaged or Missing Items

If your order arrives damaged or appears lost in transit, contact us within 7 days of delivery (or expected delivery for lost parcels). Please include your order number, photos of any damage, and the tracking number so we can assist quickly.

Split Shipments

To get items to you faster, we may ship your order in multiple parcels at no extra cost. You’ll receive separate tracking numbers if this occurs.

Holiday & Peak Season Notes

During high-volume periods (e.g., holidays, back-to-school), processing and transit times may be extended.

Questions?

We’re here to help. Reach us at support@tinymoose.co with your order number and we’ll get back to you promptly.