Refund policy

Return & Refund Policy

Summary

We do not accept physical returns. If your item is defective or arrives damaged, we’ll send a free replacement—no need to mail anything back.

What’s Covered

Manufacturing defects in Tinymoose products.
Dead on Arrival (DOA) issues reported within 30 days of delivery.
Carrier damage reported within 7 days of delivery (with photos).

What’s Not Covered

Accidental damage, misuse, wear and tear, cosmetic damage.
Water or liquid damage.
Unauthorized repairs or modifications.
Lost or stolen items after confirmed delivery.
Delays or issues caused by customs inspections or refusal of entry.

Warranty (Replacement-Only)

Duration: 6 months from delivery.
Remedy: We provide a replacement unit for confirmed defects.
No returns required. Do not ship items back to us.

This warranty gives you specific rights; you may have other rights that vary by state or country.

DOA & Damaged-in-Transit

Report within 30 days (DOA) or 7 days (shipping damage).
Include photos of the product and packaging (for transit damage).
We’ll ship a replacement once approved.

Lost Packages

If the carrier confirms loss, we’ll replace the order.
If signature confirmation was purchased and shows delivered, we’ll review case-by-case.

How to Request a Replacement

Prepare your order number, a brief issue description, and clear photos/video showing the defect (and packaging photos for transit damage).
Email: support@tinymoose.co
We’ll verify the claim and ship your replacement within 2 business days of approval.

You do not need to return the defective unit. Please recycle responsibly (see below).

Refunds & Change-of-Mind

We do not accept change-of-mind returns or issue refunds. Refunds are only provided where required by law or if Tinymoose expressly authorizes one for a specific case.

Orders via Retail Partners (Carro Network)

Retail partners: Do not refund without Tinymoose approval.
Direct all defect or DOA claims to support@tinymoose.co with the retailer PO/Order # and customer proof.
Tinymoose will issue a replacement directly; no return shipping is required.
If a refund is approved by Tinymoose, we will notify the retailer in writing.

Processing Times

Claim review: within 2 business days.
Replacement shipping: within 2 business days after approval.
Tracking will be provided upon dispatch.

Environmental Responsibility

Please do not mail back defective items. Recycle electronics and batteries at a local e-waste facility per your city’s guidelines.

Contact

Tinymoose Support

Email: support@tinymoose.co
Tel: 877-383-1181
Hours: Monday–Friday, 9:00–5:00 ET (excluding holidays)
We aim to respond within 24 hours regardless of your time zone.