Refund policy

Return & Refund Policy – Tinymoose Electronics Co. L.L.C

We want you to love your Tinymoose purchase. If you're not completely satisfied, here’s how returns and refunds work.

Saudi Arabia Returns Policy

Returns accepted within 14 days of delivery
Items must be unused, in their original packaging, and include all accessories
Return shipping is paid by the customer

You may use your own courier or request a return label from us (we’ll deduct the return shipping cost from your refund).

To initiate a return, email us at support@tinymoose.co with your order number and reason for return.

Your order number
Reason for return
A photo of the product (if defective)

⚠️ Note: Returns must be approved by our team before shipping. Items sent without prior authorization will not be accepted.

UAE Returns Policy

Returns accepted within 14 days of delivery
Items must be unused, in their original packaging, and include all accessories
Return shipping is paid by the customer
You may use your own courier or request a return label from us (we’ll deduct the return shipping cost from your refund).

To initiate a return, email us at support@tinymoose.co with your order number and reason for return.

Your order number
Reason for return
A photo of the product (if defective)

⚠️ Note: Returns must be approved before shipping. Items sent without prior authorization will not be accepted.

International Returns

Returns accepted within 14 days of delivery
Items must be unused, in their original packaging, and include all accessories
Return shipping is the customer’s responsibility
You may use your own courier or request a return label from us (we’ll deduct the return shipping cost from your refund).

To initiate a return, email us at support@tinymoose.co with your order number and reason for return.

Your order number
Reason for return
A photo of the product (if defective)

⚠️ Note: Returns must be approved before shipping. Items sent without prior authorization will not be accepted.

Refund for Tabby and Tamara Orders

If you paid using Tabby or Tamara:

Once your return is approved, we will notify Tabby or Tamara
Any payments already made will be refunded to your original payment method
All future installments will be cancelled

Refund timing depends on Tabby or Tamara’s processing.
For any payment plan questions, please contact them directly.

Return Address for Saudi Arabia Returns

All approved returns must be shipped to the following address:

Saudi Arabia – Tinymoose Returns
RQYA8197
Building 8197, Prince Muhammad Ibn Abdulrahman Ibn Abdulaziz Street
Al Sulay District, 14263
Riyadh
Saudi Arabia

Return Address for UAE & International Returns

All approved returns must be shipped to the following address:

Aramex – Tinymoose Returns
Aramex Fulfillment Centre
Dubai Logistics City, Near Gate Number 4
DWC.PLOT WF-07
Dubai, United Arab Emirates

Return Eligibility

To be eligible for a return:

The item must be in the same condition as received — unused, with all tags, accessories, and original packaging
You must provide a receipt or proof of purchase

Damages & Issues

Please inspect your order upon delivery. Contact us immediately at support@tinymoose.co if your item is:

Defective or damaged
Incorrect (wrong item received)

We'll evaluate the issue and make it right.

Defective or Damaged Products

If your item arrived defective or damaged, you may return it within 14 days of receiving your order.
Include your order number, a clear description of the issue, and any relevant photos.
Returns must be approved by our support team before shipping.

Exceptions / Non-Returnable Items

We do not accept returns on:

Opened hygiene-sensitive items (e.g., earbuds)
Items marked as final sale
Gift cards
Returns requested after 14 days

If you're unsure whether your item is eligible, contact us before returning.

Exchanges

We currently do not support direct exchanges.
If you'd like a different item, please return your original purchase and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason.
Items must be in their original, unused condition with packaging and proof of purchase.

Refunds

Once we receive and inspect your return:

We will notify you if the refund is approved
If approved, a refund will be issued to your original payment method
Please allow up to 10 business days for your bank or payment provider to process the refund

If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@tinymoose.co.

Warranty

All Tinymoose products come with a 1-year limited warranty.
If your item develops a fault within 12 months of purchase, please contact our support team with proof of purchase and photos/videos of the issue.

Need Help?

Have a shipping or return question?
Reach out to us at support@tinymoose.co — we’re happy to assist.

This policy is issued by Tinymoose Electronics Co. L.L.C, a UAE-registered company headquartered at:

ALSAFI 1, Office no 204-36
Saih Shuaib 3rd, Dubai Industrial City
Al Marar, Dubai, United Arab Emirates